Guest Relations Office
| Published | April 23, 2025 |
| Expires | May 23, 2025 |
| Location | Dubai, United Arab Emirates |
| Category | Customer Care |
| Job Type | Full Time |
| Salary Unit | Month |
Description
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Contact:+971529456306
Interested candidates can send their CV