Key Responsibilities:

Supervise daily operations of the front desk and reception area.

Train, schedule, and manage front office staff.

Handle guest complaints and resolve issues in a timely manner.

Ensure a smooth check-in and check-out process.

Maintain front office budget and monitor expenses.

Coordinate with housekeeping and maintenance departments.

Monitor room inventory, reservations, and availability.

Prepare reports (occupancy, arrivals/departures, revenue).

Implement and maintain front office policies and procedures.

Key Skills:

Strong communication and interpersonal skills.

Leadership and team management.

Problem-solving and conflict resolution.

Familiarity with hotel management software (e.g., Opera, Cloudbeds).

Attention to detail and customer service orientation.

Qualifications:

Degree or diploma in Hospitality Management (preferred).

Prior experience in a front desk or supervisory role (2–5 years).

Proficiency in English; other languages are a plus.

Please send your resume/CV