Key Responsibilities
The primary duties of an IT Technician can be grouped into the following categories:

1. Technical Support & Troubleshooting
Diagnose and Resolve Issues: Act as the first point of contact (Tier 1 or Tier 2 support) for technical issues, diagnosing and resolving hardware, software, network, and operating system problems reported by end-users.

User Assistance: Provide technical assistance and guidance to staff either in-person, over the phone, or via remote access for issues like password resets, printing problems, email difficulties, and application errors.

Documentation: Maintain detailed records and logs of support requests, incident resolutions, system configurations, and maintenance schedules using a ticketing system.

2. System and Hardware Management
Installation and Configuration: Install, configure, and upgrade computer hardware (e.g., desktops, laptops, peripherals, routers, switches) and software applications according to specifications.

Maintenance: Perform routine and preventive maintenance on computer systems to ensure optimal performance, which may include installing updates, patches, and security fixes.

Inventory Management: Manage and maintain an accurate inventory of IT equipment and software licenses.

Security: Implement and enforce basic security measures, such as installing and managing antivirus software, managing user accounts, and monitoring for security breaches.

3. Network and Infrastructure
Network Support: Provide basic support for network connectivity, including troubleshooting LAN/WAN issues and ensuring peripheral devices (like printers and scanners) are working correctly.

User Account Management: Set up and manage user accounts, permissions, and email accounts.

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