We are seeking a highly motivated and customer-focused Guest Service Agent to join the front office team at our prestigious 5-star resort in Bahrain. The ideal candidate will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. If you thrive in a fast-paced luxury environment and meet the specific criteria below, we encourage you to apply.

Key Requirements & Qualifications

Experience: A minimum of 3 years of proven experience as a Guest Service Agent or similar role within a luxury 4-star or 5-star resort or hotel environment.
Language Proficiency: Absolute fluency (written and spoken) in both Arabic and English is essential for interacting with our diverse guest base.
System Knowledge: Mandatory proficiency in Opera Property Management System (PMS) is required.
Work Schedule: Must be willing and able to work flexible shifts, including nights, weekends, and public holidays, as necessitated by a 24/7 resort operation.
Attributes: Exceptional communication, interpersonal, and problem-solving skills. A professional demeanor and a passion for providing world-class hospitality.

What You Will Do

Perform efficient check-ins and check-outs, handling guest folios and transactions accurately.
Answer all guest inquiries and provide detailed information about the resort's services, facilities, and local attractions.
Manage guest complaints and resolve issues promptly and courteously to ensure satisfaction.
Process reservations, cancellations, and room changes using the Opera PMS.
Maintain a high level of professionalism and guest confidentiality at all times.

Please send your resume/CV