Description

We are looking for a professional, friendly, and customer-focused Guest Relations Officer to ensure an excellent guest experience and handle all guest interactions smoothly.

Key Responsibilities:

Welcome and assist guests upon arrival and departure

Handle guest inquiries, requests, and complaints professionally

Ensure high levels of guest satisfaction throughout their stay

Coordinate with hotel departments to fulfill guest needs

Maintain guest records and service reports

Promote hotel services and facilities to guests

Please send your resume/CV