Job Summary

We are looking for a friendly, professional, and solution-oriented Customer Service Representative to join our team. You will be the primary point of contact for our customers, delivering exceptional support across multiple channels. Your goal is to resolve inquiries quickly, build customer loyalty, and represent our brand with empathy and excellence.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, live chat, social media, and ticketing systems
Accurately diagnose customer needs and provide effective solutions or guidance
Handle complaints, returns, refunds, exchanges, and billing issues with patience and empathy
Process orders, payments, account updates, and follow-ups
Maintain accurate and detailed records of all customer interactions in the CRM system
Escalate complex or unresolved issues to the appropriate department or supervisor
Proactively identify opportunities to upsell/cross-sell products or services when relevant
Meet or exceed key performance metrics (e.g., customer satisfaction score, first-call resolution, average response time, and resolution rate)
Stay up-to-date with product knowledge, policies, and procedures

Requirements & Qualifications

High school diploma or equivalent (Bachelor’s degree in Business, Communications, or related field is a plus)
1–2 years of experience in customer service, call center, or retail environment (preferred)
Excellent verbal and written communication skills
Strong active listening, problem-solving, and conflict-resolution abilities
Patient, positive attitude, and ability to remain calm under pressure
Proficiency in Microsoft Office Suite and CRM software (Zendesk, Salesforce, Freshdesk, or similar)
Typing speed of 35+ WPM with high accuracy
Availability to work flexible shifts, including evenings and weekends (if required)

Preferred Skills

Experience in [specify industry – e.g., retail, e-commerce, telecom, banking, or SaaS]
Multilingual abilities (Arabic + English is a strong advantage in certain markets)
Familiarity with customer service best practices and quality standards

Please send your resume/CV