Job Description

We are seeking a dynamic and experienced Facilities Manager – Town Management to oversee the overall operations, maintenance, tenant relations, and community management of a large-scale residential or mixed-use development. The ideal candidate will ensure the town/community operates in line with best-in-class town management standards while delivering exceptional tenant satisfaction, operational efficiency, compliance, and profitability.

Key Responsibilities

Operate and manage the town/community in accordance with industry best practices and conduct regular market analysis of competitor properties and communities.
Ensure all community rules and regulations are clearly communicated, understood, reviewed, and updated where required.
Supervise and follow up on all maintenance requests, repairs, and services related to buildings, utilities, and equipment, ensuring timely coordination with relevant departments.
Collaborate with the Chief Engineer to formulate and implement preventive maintenance programs for utility systems, equipment, and buildings.
Ensure health, safety, security, and environmental standards are maintained at all times in accordance with company policies and procedures.
Take charge of emergency situations and ensure proper incident reporting, corrective actions, and preventive measures are implemented.
Maintain a proper system for recording, monitoring, and resolving tenant complaints to measure tenant satisfaction and improve service delivery.
Conduct regular weekly site inspections to ensure quality standards are maintained and identify any operational or safety risks.
Build and maintain strong relationships with tenants and obtain regular feedback to continuously improve services and community standards.
Source, negotiate, supervise, and manage all service contracts while ensuring compliance with agreed terms and conditions and alignment with management approvals.
Ensure all legal and regulatory requirements from relevant authorities are met to avoid violations, penalties, or operational disruptions.
Develop and implement policies and procedures related to the use of community facilities and tenant relations, subject to management approval.
Establish and execute an annual calendar of community engagement activities and events.
Identify opportunities to enhance facilities, improve operational efficiency, increase tenant satisfaction, and maximize profitability.
Ensure no alterations or modifications are made to infrastructure or tenant premises without obtaining required approvals from relevant authorities.
Prepare monthly management reports covering trends, tenant feedback, leasing services status, service contracts, maintenance updates, and income/expenditure analysis.
Assist in preparing statistical, performance, forecasting, and strategic planning reports to support annual budgets and business objectives.
Administer departmental budgets and ensure compliance with approved purchasing and financial procedures.
Monitor and control departmental expenses to ensure performance aligns with approved budgets.
Review payment discrepancies and tenant credit matters to ensure accuracy and compliance with company financial policies.
Skills

Qualifications & Experience

Bachelor’s degree in Facilities Management, Engineering, Property Management, Business Administration, or a related field.
Minimum 5–8 years of experience in facilities management, town/community management, property management, or hospitality operations.
Strong knowledge of preventive maintenance systems, contract management, budgeting, and tenant relations.
Excellent leadership, communication, negotiation, and problem-solving skills.
Strong understanding of health, safety, legal, and regulatory compliance requirements.
Ability to manage multiple priorities in a fast-paced operational environment.
Proficiency in Microsoft Office and property/facilities management systems is preferred.

Competencies

Customer and tenant focused
Commercially aware
Strong operational leadership
Excellent organizational skills
Analytical and detail-oriented
Strong interpersonal and stakeholder management skills
Ability to work independently and make sound operational decisions

Please send your resume/CV