Job Summary

Averroes Academy is seeking a professional, organized, and customer-focused Receptionist to manage front-desk operations and provide administrative support. The candidate will serve as the first point of contact for students, parents, visitors, trainers, and corporate clients, ensuring a welcoming and professional environment.
The candidate must have at least 2 years of relevant professional experience in reception, front-desk operations, or administrative support.

Key Responsibilities

• Manage daily front-desk operations and handle visitor reception.
• Welcome and assist students, parents, visitors, trainers, and clients professionally.
• Answer incoming calls, respond to inquiries, and direct communications to the relevant departments.
• Handle student inquiries, provide course information, and assist with registration procedures.
• Follow up with prospective students and clients regarding inquiries, appointments, and enrollment.
• Maintain accurate student records, visitor logs, inquiry records, and administrative documentation.
• Coordinate class schedules, appointments, meetings, and communication between students and trainers.
• Handle incoming and outgoing correspondence, emails, and official communications.
• Maintain records of registrations, payments, and related documentation.
• Provide administrative support to management and other departments.
• Maintain an organized reception area and ensure a professional office environment.
• Follow up on client inquiries and ensure timely communication and assistance.
• Handle confidential information and maintain proper record management.

Mandatory Qualifications & Requirements
• Minimum 2 years of professional experience in reception, front-desk operations, or administrative support.
• Proven experience in client relations, customer service, and handling client inquiries.
• Fluency in both Arabic and English is mandatory.
• Bachelor's degree or diploma in Business Administration, Office Management, or a related field.
• Excellent verbal and written communication skills in both languages.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Experience with administrative systems, CRM platforms, or student management systems will be an advantage.
• Strong organizational, multitasking, and time-management abilities.
• Professional telephone etiquette and client-handling skills.
• Ability to manage inquiries, visitors, registrations, and administrative tasks efficiently.
• Professional appearance, punctuality, and a customer-oriented approach.
• Ability to maintain confidentiality and handle sensitive information responsibly.

Please send your resume/CV