Call Center Associates

at Alishaqureshi
Published February 1, 2024
Expires March 2, 2024
Location Dubai, United Arab Emirates
Category Customer Care  
Job Type Full Time  
Base Salary AED 3500
Salary Unit Month

Description

We are committed to delivering exceptional customer service and support to our clients. As we continue to grow, we are seeking dedicated Call Center Associates to join our team and help us provide outstanding assistance to our customers.

Responsibilities:

Answer inbound calls from customers and provide assistance with inquiries, product information, and support issues.

Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback.

Respond to customer emails and messages in a timely and professional manner.

Accurately document customer interactions and maintain detailed records in the CRM system.

Identify and escalate priority issues to the appropriate department or supervisor for resolution.

Meet or exceed individual and team performance goals, including call quality, productivity, and customer satisfaction metrics.

Stay informed about product updates, promotions, and company policies to provide accurate information to customers.

Collaborate with team members and departments to ensure consistent and efficient customer service delivery.

Participate in ongoing training and development programs to enhance knowledge and skills.

Requirements:

High school diploma or equivalent

Previous experience in a call center or customer service role preferred but not required.

Excellent communication and interpersonal skills.

Strong active listening skills and ability to empathize with customers.

Proficiency in computer and typing skills.

Ability to multitask and navigate multiple systems simultaneously.

Positive attitude and willingness to learn and adapt in a fast-paced environment.

Ability to work flexible shifts, including evenings, weekends, and holidays as needed.

Benefits:

Competitive hourly wage

Health insurance

Retirement savings plan

Paid time off and holidays

Training and development opportunities

Dynamic and collaborative work environment.

Contact:+97521732081

Interested candidates can send their CV

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