Customer Care Executive

• Providing accurate information about products or services and guiding customers in making informed decisions.
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
• Escalating complex issues to higher authorities when necessary and following up on resolutions.
• Maintaining detailed and accurate records of customer interactions and inquiries.

• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
• Organisational and time management skills to handle multiple customer inquiries.
• Being detail-oriented with a commitment to delivering high-quality service.
• Ability to work effectively in a team and cross-functional environment.
• Multilingual proficiency for effective communication in Bahrain’s diverse market.
• Knowledge of the company's products or services to provide comprehensive support.
• Proficiency in using design software and tools.
• Ability to multitask and prioritise multiple tasks.
• Ability to work with minimal supervision.

- Bachelors Degree
- Minimum 2 years of experience
- Preferred Male candidates from Bahrain

Please send your resume/CV