Job Description

Main responsibilities:

Guest Assistance: Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently.

Customer Inquiries: Address customer queries about promotions, events, and general mall information courteously and promptly.
Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.

Event Support: Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience.
Lost and Found: Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners.

Mall Navigation: Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services.

Safety and Security: Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

Please send your resume/CV