Customer Service Representative

at Alishaqureshi
Published May 3, 2024
Expires June 2, 2024
Location Dubai, United Arab Emirates
Category Customer Care  
Job Type Full Time  
Base Salary AED 3500
Salary Unit Month

Description

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. The Customer Service Representative will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our company. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for helping others.

Key Responsibilities:

Serve as the first point of contact for customers, addressing inquiries and providing information about products or services.

Assist customers with placing orders, processing returns, and resolving issues in a timely and professional manner.

Respond to customer inquiries via phone, email, or chat, providing accurate and helpful assistance.

Maintain a thorough understanding of company policies, procedures, and products to effectively address customer needs.

Collaborate with other team members and departments to resolve customer issues and improve overall customer satisfaction.

Keep detailed records of customer interactions and transactions using our customer relationship management (CRM) system.

Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.

Follow up with customers to ensure their satisfaction and address any additional concerns or questions.

Qualifications:

High school diploma or equivalent

Previous customer service experience preferred but not required.

Excellent communication skills, both verbal and written.

Strong problem-solving skills and the ability to remain calm under pressure.

Proficiency in computer applications such as Microsoft Office and experience with CRM software is a plus.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Friendly and outgoing personality with a genuine desire to help others.

Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits:

Competitive hourly wage or salary

Opportunities for career advancement and professional development.

Health insurance options (if applicable)

Paid time off and holiday pay

Employee discounts on company products or services.

Contact:+971521732081

Interested candidates can send their CV

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