Desktop Support Technician

• Experience in health care sector will be added value.
• 24/7 Support to all PCs with peripheral devices for more than 9000 users
• Provide technical assistance to end-users regarding hardware, software, and network-related issues.
• Support more than 9000 Employee.
• Diagnose and troubleshoot problems with computers, printers, peripherals, and other IT equipment.
• Install and configure desktop computers, laptops, and related hardware.
• Set up and maintain software applications, operating systems, and drivers.
• Perform routine maintenance on desktops and laptops, including hardware upgrades and repairs.
• IT Procurement and Vendor Management to related devices and equipment.

Skills & Qualifications

• ITIL Foundation
• Customer Service certificate
• Communication Skills
• Microsoft OS knowledge and troubleshooting skills
• effectively communicate, both written and verbal, in English languages
• At least one year of experience in IT technical support
• Hardware Knowledge: Understanding of computer hardware components, peripherals, and troubleshooting hardware issues.
• Software Knowledge: Familiarity with operating systems (Windows, macOS, Linux), common software applications, and troubleshooting software-related problems
• Troubleshooting: Ability to diagnose and resolve technical issues efficiently. Analytical Thinking: Strong analytical skills to identify the root cause of problems
• Diploma or bachelor’s degree in IT, engineering or computer science, or related

Please send your resume/CV