About the role

We're looking for an e-commerce store manager to run our online stores on Shopify and Noon day to day. You'll own listings, offers, customer inquiries and e-commerce social content, and keep both stores accurate, active and selling.

Responsibilities

- Manage product listings on Shopify and Noon: prices, stock, descriptions, images and specs, in English and Arabic
- Plan and update store offers, seasonal sales and promotions across both channels
- Respond to online inquiries from WhatsApp, website chat, Noon messages and social DMs, and follow up until they convert or close
- Coordinate orders with the warehouse and delivery partner, and handle order issues, returns and complaints
- Create and post e-commerce social content, such as product posts, offers and stories (Instagram, TikTok, Snapchat, X)
- Work with the ads team on product priorities and offers, and report what's selling
- Send a weekly report on orders, inquiries, conversion, top products and Noon account health
- Keep Noon seller ratings, listing quality and fulfillment metrics in good standing

Requirements

- 2+ years managing an online store, with hands-on Shopify experience required (Noon or Amazon.sa seller experience is a strong plus)
- Fluent Arabic and good English, written and spoken
- Comfortable making simple product posts with Canva or similar tools
- Organized and responsive, with fast follow-up on customers
- Saudi e-commerce experience preferred

Nice to have

HVAC or electronics product knowledge, basic photo/video editing, Google Merchant Center experience

Please send your resume/CV