Responsible for the end-to-end daily operations of multiple cloud-kitchen locations, ensuring smooth coordination between kitchen staff, suppliers, and delivery platforms, while maintaining consistent food quality, customer satisfaction, and operational efficiency.

Key Responsibilities
Oversee daily operations across all cloud-kitchen sites, ensuring staffing, scheduling, and workflows run smoothly

Act as the main liaison between kitchen staff/chefs and management — ensure recipe standards, prep consistency, and food quality are maintained across locations

Manage relationships with suppliers: place orders, negotiate pricing, track deliveries, and resolve supply issues

Maintain adequate inventory levels across all sites — avoid stockouts, minimize waste and spoilage

Manage all delivery platform accounts (primarily Keeta and Talabat) — menu updates, pricing, promotions, order issue resolution, and commission/contract negotiations

Monitor customer feedback and complaints across all platforms; identify recurring issues and implement corrective actions

Track key performance metrics: order accuracy, prep/delivery time, customer ratings, food cost %, labor cost %

Ensure food safety, hygiene, and regulatory compliance across all kitchens

Coordinate equipment maintenance and resolve facility issues

Recruit, train, and manage performance of kitchen staff

Report regularly to ownership on performance, issues, and improvement plans
Requirements

Prior experience in multi-unit restaurant, QSR, or cloud-kitchen operations

Familiarity with delivery-platform dashboards and analytics

Strong vendor negotiation skills

Excellent problem-solving and conflict-resolution skills (staff- and customer-facing)

Contact: +97332388044

Interested candidates can send their CV