We are looking for an experienced Operations Supervisor from the hotel industry with strong operational and manpower management knowledge.

Job Responsibilities

• Manage multiple hotel sites/projects
• Supervise staff for Housekeeping, F&B, Stewarding, and other hotel departments
• Monitor and evaluate service quality and identify areas for improvement
• Handle complaints effectively and resolve issues while maintaining positive employee morale
• Ensure daily attendance, grooming standards, and duty rosters at each site
• Compile month-end attendance from all sites and ensure timely filling of vacancies
• Generate manpower leads from new clients
• Coordinate with HR to recruit and develop staff for roles such as:
o Cleaners
o Stewards
o Waiters
o Commis Chefs
o Helpers
• Liaise with various hotel and industry departments to supply skilled and professional manpower
• Verify attendance from sites and coordinate invoicing with the accounts department
• Ensure operational continuity, staff relievers, and improved customer experience

Requirements

• Minimum 3–5 years experience in operations and/or sales in manpower contracting (hotel industry preferred)
• Strong leadership and people-management skills
• Valid driving license (mandatory)

Please send your resume/CV