Job Summary

The Receptionist/Customer Helpdesk Officer is the first point of contact for residents, visitors, and service providers. The role is responsible for delivering excellent customer service, handling resident inquiries and complaints, coordinating maintenance requests, and supporting daily front-desk operations within the residential property.

Key Responsibilities

Greet residents, visitors, and guests in a professional and courteous manner

Answer incoming calls, emails, and messages and direct them appropriately

Handle resident inquiries, requests, and complaints promptly and efficiently

Log maintenance and service requests into the helpdesk system and follow up until closure

Coordinate with maintenance, security, housekeeping, and external contractors

Maintain accurate records of complaints, service requests, and visitor logs

Monitor access control, visitor registration, and issue access passes when required

Communicate property rules, policies, and notices to residents

Assist with move-in and move-out procedures

Support emergency situations by escalating issues to management or security teams

Ensure the reception area is clean, organized, and presentable at all times

Qualifications & Skills

High school diploma or equivalent; diploma or degree is an advantage

Previous experience as a receptionist, customer service, or helpdesk officer (property or hospitality experience preferred)

Strong communication skills in English; Arabic is a plus.

Good computer skills (MS Office, email, helpdesk systems)

Customer-focused with a professional and friendly attitude

Ability to multitask and work under pressure

Good organizational and time-management skills

Working Conditions

Shift-based work, including weekends and public holidays if required

Front-desk based role within a residential community

Key Competencies

Customer service excellence

Problem-solving skills

Attention to detail

Confidentiality and professionalism

Teamwork and coordination

Preferred (Riyadh / KSA Context)

Familiarity with residential property operations in Saudi Arabia

Knowledge of basic facilities management processes

Experience working with diverse residents and cultures

Please send your resume/CV