|January 28, 2024
|February 27, 2024
|Dubai, United Arab Emirates
Handle incoming reservation inquiries via phone, email, and online channels.
Assist guests in booking accommodations, dining reservations, and other hotel services.
Provide accurate information about room availability, rates, and hotel amenities.
Process reservations accurately and efficiently using the hotels reservation system.
Maintain up-to-date knowledge of hotel policies, packages, and promotions.
Upsell hotel services and amenities to maximize revenue and enhance guest experiences.
Resolve guest issues and complaints regarding reservations in a timely and professional manner.
Collaborate with other hotel departments to ensure guest requests and preferences are met.
Adhere to company standards for customer service and reservation procedures.
Previous experience in hospitality, customer service, or reservations preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer systems and reservation software.
Knowledge of hotel operations and services.
Flexible schedule, including evenings, weekends, and holidays.
Retirement savings plan
Training and development opportunities
Collaborative and team-oriented work environment.
Opportunities for career advancement within the hotel.
Interested candidates can send their CV