Reservation Agent

at Alishaqureshi
Published January 28, 2024
Expires February 27, 2024
Location Dubai, United Arab Emirates
Category General  
Job Type Full Time  
Base Salary AED 3500
Salary Unit Month

Description

Handle incoming reservation inquiries via phone, email, and online channels.

Assist guests in booking accommodations, dining reservations, and other hotel services.

Provide accurate information about room availability, rates, and hotel amenities.

Process reservations accurately and efficiently using the hotels reservation system.

Maintain up-to-date knowledge of hotel policies, packages, and promotions.

Upsell hotel services and amenities to maximize revenue and enhance guest experiences.

Resolve guest issues and complaints regarding reservations in a timely and professional manner.

Collaborate with other hotel departments to ensure guest requests and preferences are met.

Adhere to company standards for customer service and reservation procedures.

Requirements:

Previous experience in hospitality, customer service, or reservations preferred.

Excellent communication and interpersonal skills.

Strong attention to detail and accuracy

Ability to multitask and prioritize in a fast-paced environment.

Proficiency in computer systems and reservation software.

Knowledge of hotel operations and services.

Flexible schedule, including evenings, weekends, and holidays.

Benefits:

Competitive salary

Health insurance

Retirement savings plan

Training and development opportunities

Collaborative and team-oriented work environment.

Opportunities for career advancement within the hotel.

Contact:+971521732081

Interested candidates can send their CV

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