We are looking for a motivated and experienced Reservation Officer to join our growing travel agency team.

The ideal candidate should have strong knowledge of global reservation systems (GDS) and be passionate about providing exceptional travel solutions and customer service.

Key Responsibilities

Manage and process flight, hotel, and holiday package bookings.

Handle ticket issuance, re-issuance, refunds, and cancellations according to airline policies.

Provide clients with accurate travel information, itineraries, and best available options.

Communicate effectively with airlines, hotels, and suppliers to ensure smooth operations.

Maintain accurate records of bookings and sales transactions.

Prepare daily and monthly reports related to bookings and revenue.

Qualifications & Skills

Minimum 2 years of experience in a travel agency or airline reservation role.

Proficiency in Amadeus, Galileo, or Sabre systems (knowledge of IATA / Al-IATA systems is a strong advantage).

Excellent communication and customer service skills.

Strong attention to detail and problem-solving abilities.

Good command of English (Arabic or additional languages are a plus).

Computer literate and proficient in MS Office applications.

Ability to work under pressure and meet deadlines.

Please send your resume/CV