Role Overview

This position combines secretarial support, administrative coordination, and commercial responsibilities. The role ensures smooth office operations, supports management, handles customer communication, prepares quotations/contracts, and assists in driving commercial activities for the company.

Key Responsibilities
1. Secretarial & Office Support

Manage incoming calls, emails, WhatsApp messages, and correspondence.

Schedule appointments, organize meetings, and coordinate travel arrangements.

Prepare letters, memos, reports, and presentations.

Maintain filing systems, documents, and confidential records.

Handle office supplies and ensure general office organization.

2. Administrative Coordination

Support management with day-to-day operational tasks.

Assist in HR functions: attendance tracking, leave records, and onboarding documents.

Prepare reports, spreadsheets, and data-entry related tasks.

Coordinate internal communication across departments and vendors.

Assist with finance tasks such as invoice tracking, basic bookkeeping entries, and document filing.

Organize company meetings, staff schedules, and training sessions.

3. Commercial & Sales Support

Respond professionally to customer inquiries via phone, email, website, and social media.

Prepare quotations, proposals, and service agreements.

Follow up with clients to close sales and confirm bookings.

Maintain client database and track leads, opportunities, and conversions.

Support marketing activities, promotions, and online listings.

Research market trends, competitors, and pricing structures.

Participate in developing commercial strategies to increase revenue.

Coordinate with operations to ensure smooth service delivery and customer satisfaction.

Requirements

Diploma or Bachelor’s degree in Business Administration, Marketing, or related field.

Previous experience in administration, customer service, or sales.

Strong communication skills (verbal & written).

Proficiency in Microsoft Office, email systems, and basic CRM tools.

Excellent organization, multitasking, and time-management abilities.

Strong attention to detail and professional conduct.

Ability to work independently and handle confidential information.

Key Competencies

Customer-service oriented

Professional presentation

Strong follow-up and coordination skills

Problem-solving and initiative-taking

Ability to prioritize and meet deadlines

Please send your resume/CV