|Published||July 20, 2022|
|Location||Dubai, United Arab Emirates|
|Job Type||Full Time|
As part of the central Customer and Experience and Clienteling team. Our Clienteling Product Manager will be responsible for defining and delivering key product features and improvements for internal clients (i.e., our Brands). You will develop a roadmap for feature releases and manage the release process.
The ideal candidate will be a go-getter, with the ability to think laterally and react quickly to changing priorities. The successful applicant will be a people-centric with excellent stakeholder management skills who wants to make a real difference.
What You'll Be Doing
Collaborate with CX designers, vendors, data, brands management, frontliners, senior managers, engineers, data scientists, and user researchers to analyze patterns and trends.
Identify core problems and solutions throughout the product
Run focus groups and discovery calls with users to understand their perspective and begin to test their initial hypotheses
Understand markets and competition in depth
Coordinate day-to-day prioritization with the development team and stakeholders to push forward the most important features in the simplest version
Drive product backlog, write user stories and conduct grooming sessions with your team
Challenge the status quo of the current solutions and drive resolution through collaboration, influence, and innovation
Define key business and product success metrics, tracking them, and improving upon them to form data-driven opinions
Manage the roll-out and implementation, making sure that the developed technology has the impact desired
Write release documentation and train cross functional teams on new product enablement
Manage expectations of users and stakeholders, as well as communicating with your customers to guarantee that solutions are fit-for-purpose
What You’ll Need To Succeed
A high-energy professional with nonstop success in exceeding key business objectives. You will be a meticulous, organized individual who can juggle projects while meeting tight deadlines in a fast-paced eCommerce environment.
Preferable SFCC/Demandware experience
A minimum of 4 years of relevant product management experience.
Experience launching successful products and features, preferably on multiple platforms, is a big plus.
You have strong analytical and numerical skills
You have experience working within an agile and dynamic environment and with cross functional teams
You are technical enough to ask engineers good questions about architecture and product decisions alike
4 years of relevant product management experience