Job Purpose

The Spa Receptionist is responsible for providing a professional and welcoming experience to guests while efficiently managing bookings, customer inquiries, payments, and daily reception activities.

Nationality: Arab National

Key Responsibilities:

Welcome and assist guests in a friendly and professional manner.
Manage appointments, bookings, cancellations, and rescheduling.
Explain spa treatments, services, packages, prices, and promotions.
Handle customer inquiries and complaints professionally.
Coordinate with therapists and the operations team to ensure smooth service.
Process payments and maintain accurate booking and sales records.
Promote spa services, packages, and promotions to support sales targets.
Maintain a clean, organized, and professional reception area.
Use the spa’s POS and booking system effectively.
Follow company policies, service standards, and health and safety procedures.

Requirements:

High school diploma or bachelor’s degree preferred.
1–3 years of experience in spa, beauty, wellness, hospitality, or customer service is preferred.
Good Arabic and English communication skills.
Professional appearance with excellent customer-service and communication skills.
Basic computer skills; experience with POS/booking systems is an advantage.
Positive attitude, responsible, organized, and able to work under pressure.
Willingness to work shifts, weekends, and public holidays when required.

Please send your resume/CV