Description

We are currently seeking passionate, dynamic, and guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Team Leader – Front Desk, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay.

Key Responsibilities:

Receive guests in a professional and friendly manner, ensuring their expectations are met from arrival through to departure.
Maintain effective communication with all related departments to ensure smooth service delivery.
Maintain awareness of daily room rates and occupancy levels.
Establish and maintain positive working relationships with all Front Office colleagues, particularly Front Desk Agents and Guest Services.
Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service.
Maintain up-to-date knowledge of hotel facilities and local services to provide accurate information and respond to guest inquiries.
Verify all cashier closures completed by Front Desk Agents at the end of each shift, ensuring billing accuracy and proper supporting documentation.
Ensure all guest registration forms are accurately completed and correspond with the information recorded in Opera PMS.
Requirements
Education, Qualifications & Experience
Ideally, a degree or diploma in Hospitality Management or a related field.
Previous experience in the Front Office department within a hotel, preferably in a supervisory or team leader role.
Excellent written and spoken English communication skills; knowledge of an additional language is an advantage.
Strong interpersonal, communication, and problem-solving skills.
Computer literacy, with previous experience using Opera PMS considered an advantage.
Knowledge & Competencies
The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality. The candidate must be able to perform effectively under pressure in a fast-paced environment and work collaboratively with colleagues and guests from diverse cultural backgrounds.

Key Competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Please Send your resume/CV