We are seeking an experienced professional to build, manage, and operate a call center from the ground up. The ideal candidate will have hands-on experience in setting up call center infrastructure, developing processes, and leading customer service teams to deliver excellent results.

Key Responsibilities:

• Plan, establish, and manage call center operations and infrastructure
• Recruit, train, and lead call center agents and supervisors
• Develop scripts, workflows, and performance monitoring systems
• Ensure smooth daily operations and high-quality customer service
• Monitor KPIs (AHT, FCR, CSAT, SLA, etc.) and prepare performance reports
• Implement technology solutions (CRM, telephony, IVR, ticketing systems)
• Ensure compliance with company policies and service standards

Requirements:

• Proven experience (3–6 years) in building and/or managing call centers
• Strong leadership and people management skills
• Knowledge of call center software, CRM tools, and reporting systems
• Excellent problem-solving, organizational, and communication skills
• Ability to design and implement customer service processes from scratch

Please send your resume/CV