We are seeking a proactive and professional Customer Service Specialist to join our team.

The ideal candidate will serve as the primary point of contact for client inquiries, ensure timely issue resolution, and deliver exceptional service to maintain high customer satisfaction.

Key Responsibilities

Handle inbound client calls, emails, and WhatsApp inquiries in a professional and timely manner.

Assist clients with product/service information, order tracking, and account inquiries.

Manage customer feedback, resolve service issues, and escalate complex cases to management when necessary.

Maintain accurate records of customer interactions and update CRM/ticketing software.

Coordinate with internal departments (sales, logistics, and operations) to follow up on client requests.

Requirements & Qualifications

Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (Fresh graduates are encouraged to apply).

Experience: Fresh graduate or up to 2 years of experience in customer support, client relations, or front-desk administration.

Languages: Fluency in English (written and spoken) is required.

Skills: Strong communication, interpersonal, and conflict-resolution skills. Basic proficiency in Microsoft Office (Excel, Word) .

Please send your resume/CV