Guest Relations Officer

at Shana Interco
Published October 25, 2026
Expires November 24, 2026
Location Dubai, United Arab Emirates
Category Customer Care  
Job Type Full Time  
Salary Unit Month

Description

A guest-focused professional is needed to support hotel operations by creating a welcoming atmosphere and ensuring visitors receive attentive, courteous, and efficient service throughout their stay.

Key Responsibilities
Welcome guests warmly and assist with inquiries, requests, and hotel information.
Handle guest feedback and resolve service concerns professionally.
Coordinate with reception, housekeeping, food and beverage, and other departments.
Support check-in and check-out procedures when required.
Maintain accurate guest records and communicate special requests to the relevant teams.
Follow up on guest concerns to ensure satisfactory resolutions.
Promote available hotel facilities, dining services, and guest amenities.
Maintain professional communication and protect guest confidentiality

Contact: +971521602938

Interested Candidates can send their CV

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