Service Desk Supervisor
| Published | October 27, 2026 |
| Expires | December 27, 2026 |
| Location | Riyadh, Saudi Arabia |
| Category | General |
| Job Type | Full Time |
| Salary Unit | Hour |
Description
We are seeking candidates for the following positions:
Service Desk Coordinator — 8–10 vacancies
Monitor system alerts, log and track tickets, coordinate with site teams, and follow up on escalations through to closure.
Service Desk Supervisor — 2 vacancies
Oversee service desk operations, support the team, manage critical escalations, and ensure timely communication and effective shift handovers.
Preferred qualifications:
• Experience in service desk operations, facilities helpdesk, or an operations control centre.
• Familiarity with ServiceNow, CAFM, Nlyte, or similar platforms.
• Strong English communication and reporting skills.
• Availability to work rotating day and night shifts supporting 24/7 operations.
• For supervisors: previous team supervision and escalation management experience.
Work arrangement: Remote
Preference will be given to Saudi nationals.
Please send your resume/CV