Job Description

As the first point of contact for the Thalassa Sea & Spa, the Spa Receptionist warmly welcomes guests, manages reservations, and provides exceptional service that reflects Sofitel’s French art de vivre. The role is central to ensuring a smooth and luxurious spa journey, upholding both operational excellence and guest satisfaction.

Key Responsibilities:

Greet all spa guests with warmth and professionalism, ensuring a personalized and luxurious welcome.

Manage spa bookings, confirmations, cancellations, and follow-up calls efficiently using the spa reservation system.

Maintain thorough knowledge of spa treatments, wellness products, and promotions to guide guests accordingly.

Handle check-ins and check-outs smoothly, ensuring accurate billing and record-keeping.

Ensure the reception and waiting areas are impeccably clean, tranquil, and well-stocked with brochures and amenities.

Respond promptly and professionally to telephone, email, and in-person inquiries.

Coordinate with therapists and spa attendants to manage schedules and flow of services.

Promote spa retail products and assist in meeting monthly sales targets.

Uphold confidentiality and privacy standards at all times.

Handle guest concerns or complaints with empathy and discretion, escalating issues when necessary.

Qualifications

Minimum 2 year of experience in a spa, wellness, or luxury hospitality environment.

Excellent communication skills in English; knowledge of Arabic or French is an asset.

Proficient in Microsoft Office and spa reservation software (e.g., Book4Time, SpaSoft).

Strong organizational skills and ability to multitask in a calm and composed manner.

Impeccable grooming, polished presence, and a warm, engaging personality.

Knowledge of wellness, skincare, and luxury spa services is highly preferred.

Flexible to work shifts, weekends, and public holidays.

Please send your resume/CV